Shipping & returns

Order handling

Orders are packed and handed to the carrier within 2 business days. You receive a tracking number by email as soon as the parcel is scanned.

Delivery

Shipping options and the estimated delivery window for your address are shown at checkout before you pay. Delivery estimates are carrier estimates, not guarantees; if a parcel is delayed beyond the window shown at checkout, contact us and we will chase it.

Returns

You may return an item within 30 days of delivery for a refund. To be accepted, the strap must be unworn, in its original packaging, with the printed guide included.

To start a return, email [email protected] with your order number and the reason. We reply with the return address and instructions within one business day.

Refunds

Refunds are issued to the original payment method once the returned item is received and inspected. Please allow up to 10 business days after we confirm receipt for the refund to appear on your statement.

Faulty items

If a strap or fitting fails in normal use within 12 months of delivery, email us with a photo. We will replace the item or refund it — your choice. Damage from accident, modification or improper fitting is not covered.

Wrong size ordered

Fit mistakes happen. If you ordered the wrong lug width, contact us before wearing the strap and we will arrange an exchange for the correct width.