Privacy policy

What we collect

• Order details — name, shipping address, email and phone, needed to deliver a parcel and handle returns.
• Payment details — handled by the payment provider. We never see or store your full card number.
• Support messages — whatever you send us by email or the support form, so we can answer and keep a record of the fix.
• Usage data — pages visited and device type, collected in aggregate to see which products people actually look at.

Why we need it

To take payment, ship the order, answer your questions, meet tax and accounting obligations, and improve the catalogue. We do not sell personal data, and we do not share it with anyone except the carriers, payment providers and email services needed to run the shop.

Cookies

Cookies keep your cart and session working and let us measure aggregate traffic. You can block them in your browser; the cart and checkout may then stop working.

How long we keep it

Order records are kept for as long as tax law requires. Support emails are kept for two years. Marketing email is only sent if you opt in, and every message carries an unsubscribe link.

Your choices

Email [email protected] to request a copy of your data, correct it, or have it deleted. We answer within one business day and action deletion requests within 30 days, except where records must be retained for tax purposes.